Returns Policy

Non Returnable Items

There are no returns for sale items, items purchased with a discount coupon, batteries, cables, paint and personalized items e.g. stamping or monogramming. We do not provide exceptions to our return policy. Please note the following prior to purchase so that you are aware of our return policy.

Restocking Fees/Request Authorization Number

You will only be reimbursed for freight if the item is defective or sent to you in error by Allen Instruments. In such cases, we reimburse the original S&H charged on your invoice only after you have returned the item and it has been inspected. There is no restocking fee for such returns. These items must be returned in accordance with the following return procedures in all respects.

All returns require prepaid shipping by customers and may be subject to:

15% restocking fee or $5.00 whichever is greater.

20% restocking fee for undeliverable packages or packages that are returned to sender.

Return Procedure

1. Request a Return Authorization (RMA) via email to customerservice@alleninstruments.com before making a return. In the subject line, please reference your order number found on the enclosed paperwork with your order. Please await instructions for your return once the RMA has been issued and retain a copy for your records until the return has been completely processed. It is your proof that your return request was approved.
2. Returns will only be processed if we are notified within 7 calendar days of receipt of your order for any issue regarding your order including shipping errors or requests for an exchange. If your RMA request is received outside of this time limit, items purchased are non-returnable.
3. Please note: Sales on exchange items are final. Only one exchange per sale. You may not request a return on your exchange order.
4. Attach a copy of the RMA to the outside of the package containing your return item and ship prepaid freight to: Allen Instruments Returns, 7114 E. Earll Drive, Scottsdale, AZ 85251. Please retain proof of delivery confirmation for your protection.
5. Returns must be shipped in their original condition in which they were received with sale tags, invoices/packing slips and packaging intact. Returns must be packaged securely for shipment.
6. Allen Instruments is not responsible for delays in processing items returned to us without an RMA or if not returned by our return procedure.
7. All returns are made at the discretion of Allen Instruments. Not all requests are approved and we reserve the right not to accept a return if we believe that the item is not in resellable condition or the circumstances do not warrant a return. In such cases you may pay us to reship that item to you.
8. Freight, handling charges and insurance are not refundable.

Damaged Merchandise/Insurance

Please note that damaged merchandise is not defective merchandise. Defective merchandise represents a basic flaw in the design or construction of the item and these claims are handled directly with the manufacturer under the manufacturer’s warranty.

Notification: If you receive a package that is damaged please refuse the packaging and contact us within 3 business days so we can assist with a claim against the carrier. We cannot assist with packages that have been accepted and then later claimed as damaged. If you receive an item that is defective, please contact us within 3 business days with notification of the problem. We will gladly correct the problem directly or with the manufacturer.

Insurance: Items damaged during shipping should be covered by insurance (automatic up to $100 with UPS). We encourage all customers to obtain insurance protection if they have concerns. Simply note your request for insurance on your order and we will charge or bill you accordingly. In no event should you accept a package from the carrier if it is damaged. You should immediately contact the carrier so as not to void any claim. Returning your item to our store could void your insurance by the carrier and we will not be able to take back your merchandise and issue store credit or replacement.