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Service Allen Instruments & Supplies is proud to offer it’s customers more than 75 years of combined service experience in the Survey, GPS, Laser, and Machine Control Instrument Industry. Our factory authorized service centers provide a variety of solutions for your equipment maintenance needs. Professionally trained and factory certified technicians are here to help you develop a program that will ensure the reliability of your equipment. We maintain four state-of-the-art service centers in Scottsdale, Arizona; San Diego, Anaheim, and Bakersfield, California. Our two completely stocked machine control field service trucks provide quick & efficient servicing of machine control issues. These trucks operate out of our Anaheim and San Diego locations, allowing us to cover our entire territory in a timely & efficient manner. Allen Instruments & Supplies’ provide “Factory Authorized Warranty Service” for Trimble, Nikon, TDS, and Spectra Precision. Trimble Navigation certifies their warranty repair facilities in order to safeguard the performance and specifications of their precision instrumentation. Allen Instruments & Supplies is the only Trimble Certified Warranty Repair Facility in Southern California and one of two in the entire state of Arizona.
Here are some Frequently Asked Questions and general information about the Service Department.
1. What kind of equipment do we repair? 2. Who do I talk to about my equipment? 3. Are there Warranty Repairs? 4. How do I send my equipment in for service?
Download Equipment Repair Form

*New* Download Allen Instruments Service Brochure

 

1. What kind of equipment do we repair?  top

GPS INSTRUMENTATION
Receivers (All Models)
All Repairs
Firmware Upgrades
Frequency Changes
Warranty Repairs

Data Collectors (All Models)
All Repairs
Firmware/Software Upgrades
Warranty Repairs
Antennas

GIS:
GeoExplorers (All Models)   top
ProXR and ProXL
Warranty Repairs

Cable Repairs
Testing, Warranty Certifications,
Training
Batteries re-celled

CLEAN & CALIBRATION INCL:
External cleaning of the
instrument, Electronic, Optical,
and Mechanical Adjustment,
Lubrication

LASER AND MACHINE CONTROL   top
Rotating Lasers (All Models Old and New)
Clean and Calibration
Repairs and Service
Warranty Repairs
Machine Control Component Repairs
Bench Repairs
Field Repairs 2D
Field Repairs SiteVision

OPTICAL INSTRUMENTATION   top
Total Stations
Clean and Calibrations
All Repairs

Robotic Instruments
Nikon Total Stations
Sokkia Total Stations
Levels/Theodolites (All Models)
Clean and Calibrations
 

2. Who do I talk to about my equipment?  top


Scottsdale 800.272.0180

Email: az-service@alleninstruments.com

Anaheim 800.215.2737 

Email: ana-service@alleninstruments.com   top

San Diego 800.336.8860  

Email: sd-service@alleninstruments.com top

3. Are there Warranty Repairs?   top

Allen Instruments & Supplies is a certified warranty repair facility for most Trimble Navigation GPS and machine control instruments and lasers. In addition we are a certified Nikon Surveying Instrument repair facility. Please include proof of purchase or extended warranty information when shipping instrumentation in for warranty repair. All warranty repairs follow the same terms and conditions with Allen Instruments as if they had been returned to the factory. Manufacturer warranties warrant their products to be free of defects in material and workmanship for a specified period of time as designated by the instrument’s enclosed warranty. Allen Instruments will repair or replace, at its option, any defective part for which notice has been given during the warranty period. If required, travel and per diem expenses to and form the place where repairs are made will be charged to the customer at the prevailing rates.

Customers should send their product to the nearest Allen Instruments location freight prepaid. Any evidence of negligent, abnormal use, accident, or any attempt to repair the product by other than factory-authorized personnel using Trimble or Nikon certified or recommended parts, automatically voids the warranty. Please refer to your warranty information for further information.

4. How do I send my equipment in for service?   top

Packaging your equipment correctly is very important when you are sending it in for service and repairs. Here are some easy steps to follow to help get your instruments here safely.

1. Pick the appropriate size box that will give you enough room for proper packaging of the instrument.

2. Place the item in a packaging material that will help keep the instrument safe during travel such as bubble wrap, popcorn, foam, etc.

3. After item is in box, be sure that there are no gaps in box space that will allow for damage during shipping.   top

4. Using the proper packing tape, securely tape box on both top and bottom. Cellaphane, duct tape, electrical tape are all examples of tape not permitted for use in shipping.

5. Be sure proper contact information is included on a company letterhead, sheet of paper or our helpful Service Repair form that is downloadable here.

5. Packages can be mailed via USPS, UPS, Fed Ex, or any mail service center. If you decide to insure your equipment, insure it for the value of the piece(s). Insurance does increase the cost of your shipping, but shipper is responsible for damage or loss.   top

6. The Service Department will contact you when an estimate for the repair of your unit is ready.